AD-03 Global Support Ticket Queue | Admin App Specification

Global Support Ticket Queue Simulation

Design System Parity: 100%

HIGH PRIORITY Stripe Webhook Invoice Synchronization Delay

Ticket #1048 • 14 min ago

Owner: Apex Logistics Global (sarah@apexlogistics.com) • Subscription billing update event did not trigger instant status change.

1 Reply • Awaiting Super Admin

NORMAL Custom CSV Timesheet Export Header Formatting

Ticket #1047 • 2 hr ago

Owner: Beacon Construction LLC (mike@beaconbuild.com) • Inquiring on custom column mappings for biometric terminal exports.

0 Replies • New Ticket

Global Support Ticket Queue Wireflow

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graph LR
    SupportIndex[Support Ticket Dashboard] --> FilterTab{Status Filter}
    FilterTab -->|status=open| OpenList[Open Support Tickets List]
    FilterTab -->|status=closed| ClosedList[Closed Support Tickets List]
    OpenList --> TicketCard[Ticket Item Card]
    TicketCard --> ManageBtn[Click 'Manage Thread ->']
    ManageBtn --> DetailPage[Ticket Detail Page /support/id]
    DetailPage --> ReplyForm[Post Reply Message & Update Ticket Status]

Support Routes & Components

• admin/src/app/support/page.tsx (Ticket Dashboard & Status Filter)
• admin/src/app/support/[ticketId]/page.tsx (Ticket Thread Detail Loader)
• admin/src/app/support/[ticketId]/TicketDetailView.tsx (Reply Composer)

Support Ticket Access Guardrails

Super Admin Authorization Guard: Both /support and /support/[ticketId] verify user email existence in super_admins before querying ticket relationships.

sequenceDiagram
    autonumber
    actor Admin as Super Admin
    participant Page as support/[ticketId]/page.tsx
    participant Supabase as Supabase Server Client
    participant DB as PostgreSQL Database

    Admin->>Page: Navigate to /support/TICKET_ID
    Page->>Supabase: Query support_tickets with companies, profiles & replies
    Supabase->>DB: SELECT ticket join companies join profiles join replies
    DB-->>Supabase: Return Joined Ticket Entity
    Page->>Page: Format ticket object & render TicketDetailView
    Page-->>Admin: Display Thread History & Reply Input

Component	Codebase Path / Token
OwnerTabs Filter Switcher	admin/src/components/owner/ownerUi.tsx
Ticket Item Panel	admin/src/app/support/page.tsx (Line 96)
TicketDetailView Component	admin/src/app/support/[ticketId]/TicketDetailView.tsx

Global Support Ticket Queue

Page Visual Switcher

Global Support Ticket Queue Wireflow

AD-03 Support Ticket Queue Wireflow