Support — Help Center & Ticket Desk | Client App Specification

Page Wireflow & Help Center User Flow

graph LR
    P12[Support Desk] --> Action1[Search KB Articles] --> KB[View Article Detail]
    P12 --> Action2[Create Support Ticket] --> Modal[Ticket Submission Modal]
    Modal --> Submit[POST Ticket to Edge API] --> TicketList[Update Active Ticket List]
    P12 --> Action3[Select Active Ticket] --> Reply[Post Reply to Ticket Thread]

Sitemap Location & Position

Client App Root → Owner Workspace

Support — Help Center & Ticket Desk (/client-app/support.html)

• Tab View 1: Knowledge Base Search & Guides

• Tab View 2: Support Ticket History & Reply Threads

Page Guardrails & Constraints

Subject Line Character Limit (100 Chars)

Sanitizes and truncates ticket subject lines before database insertion.

Company ID Ticket Scoping

Enforces row-level security (RLS) ensuring owners can only view and reply to tickets belonging to their active company ID.

Empty Reply Prevention

Disables reply dispatch button when message input contains whitespace-only characters.

Page Backend Sequence

sequenceDiagram
    autonumber
    actor Owner
    participant SupportUI as Support Page UI
    participant API as Supabase Server Client
    participant DB as PostgreSQL DB

    Owner->>SupportUI: Submit Ticket (Subject & Message)
    SupportUI->>API: POST /support (intent=submit-ticket)
    API->>DB: INSERT into support_tickets
    DB-->>API: 201 Ticket Created
    API-->>SupportUI: Redirect /support?submitted=1 & Refresh Ticket List

Component Inventory Entry

Component	Type	Design System Token
Knowledge Base Search Bar	Search Input	components/inputs/11-search-variants.html
Support Ticket History Feed	Data Table / List	components/data-display/16-tables-accordions.html
Create Ticket Dialog	Modal Sheet	components/feedback/29-modals.html

Support — Help Center & Ticket Desk

Page Visual Switcher

Page Wireflow & Help Center User Flow

Sitemap Location & Position

Page Guardrails & Constraints

Page Backend Sequence

Component Inventory Entry